Energy
Digitalise field operations, consumer portals and smart grid supervision for energy and utilities players.
Energy suppliers facing new digital challenges
Between market liberalisation and increasing customer demands, energy sector players navigate a complex landscape where operational efficiency becomes decisive.
Alternative suppliers, local distributors and solar cooperatives face specific operational challenges. Customer portals inherited from the early 2010s no longer meet current expectations for real-time monitoring. Meter reading data management often remains manual, generating errors and delays in billing.
Sales teams lose time on administrative tasks that could be automated. Consumption reporting, where it exists, is limited to monthly Excel extracts that are difficult for end customers to interpret. This situation hinders commercial development and complicates customer relations.
We regularly encounter organisations that have invested in technical solutions but struggle to make them communicate effectively. The challenge lies less with core business tools than with their interconnection and customer interfaces.
The field technician records the meter reading on site, then someone re-enters it at the office. Meanwhile the customer calls to ask where their connection stands, and no one can say without opening three applications.
Charging point usage is recorded in the operator’s tool, and billing learns of it at month end through a file. In between, no one knows what a site actually consumes.
Our approach: operational efficiency above all
Mastered business processes
We prioritise automation of repetitive tasks and interconnection of existing systems. The objective: free up teams so they can focus on customer support and commercial development rather than manual data entry.
Tools adapted to sector constraints
Each type of supplier has its specific regulatory and commercial requirements. Our solutions adapt to the volumes processed, internal validation circuits and traceability requirements specific to the energy sector.
« Digital transition in energy must serve operational efficiency, not complicate it with unnecessary gadgets. »
Solutions for real problems
Modernising the energy customer experience
In most organisations we support, customers demand more streamlined access to their consumption data and billing history. Existing portals ex Through automation of data imports and elimination of recurring manual data entry. Between contract signature and portal access provision thanks to automated processes. Clients find their information directly on the portal without needing to contact the support team. This energy cooperative specialising in photovoltaics was manually managing the billing of its commercial clients. Teams spent two days per month re-entering production indices transmitted by network operators, then calculating invoices individually on Excel. Data entry errors generated complaints and delayed receipts. We automated the import of production data and created a validation workflow. Billing calculations are now performed automatically, with human oversight only for exceptional cases. Measured results after 8 months: time dedicated to billing reduced from 2 days to 4 hours per month, and billing errors reduced by two-thirds.Key Performance Indicators
Solar Cooperative: From Manual Entry to Automation
Through automation of data imports and elimination of recurring manual data entry.
Between contract signature and portal access provision thanks to automated processes.
Clients find their information directly on the portal without needing to contact the support team.
Solar Cooperative: From Manual Entry to Automation
This energy cooperative specialising in photovoltaics was manually managing the billing of its commercial clients. Teams spent two days per month re-entering production indices transmitted by network operators, then calculating invoices individually on Excel. Data entry errors generated complaints and delayed receipts. We automated the import of production data and created a validation workflow. Billing calculations are now performed automatically, with human oversight only for exceptional cases. Measured results after 8 months: time dedicated to billing reduced from 2 days to 4 hours per month, and billing errors reduced by two-thirds.
From meter to invoice
We connect readings, field work and billing so a grid anomaly triggers an intervention without re-entry, and appears on the right invoice.
Our sector knowledge enables us to quickly identify operational friction points. We understand the regulatory constraints related to meter reading data, complex billing cycles and customer relationship challenges specific to energy contracts.
This field expertise guides us in choosing the most relevant technical solutions for each context. We avoid technological over-investment to focus on what brings immediate and measurable operational value.
Key Performance Indicators
Through automation of data imports and elimination of recurring manual data entry.
Between contract signature and portal access provision thanks to automated processes.
Clients find their information directly on the portal without needing to contact the support team.
Solar Cooperative: From Manual Entry to Automation
This energy cooperative specialising in photovoltaics was manually managing the billing of its commercial clients. Teams spent two days per month re-entering production indices transmitted by network operators, then calculating invoices individually on Excel. Data entry errors generated complaints and delayed receipts. We automated the import of production data and created a validation workflow. Billing calculations are now performed automatically, with human oversight only for exceptional cases. Measured results after 8 months: time dedicated to billing reduced from 2 days to 4 hours per month, and billing errors reduced by two-thirds.
Accelerate your digital trajectory in the Energy sector
Our sector experts work with you to define the roadmap tailored to your challenges.
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