Logistics & Supply Chain
Logistics software covering WMS, route optimisation and carrier portals: the warehouse, the delivery round and returns tracked in one place.
See a demo →Supply chain: when information flows poorly
The regional transport companies and 3PL providers we work with manage hundreds of references daily. Client tracking often remains manual despite having powerful business tools.
Logistics digitalisation first affects client relations. In the organisations we encounter, sales staff spend their mornings answering the same questions: "Where is my order?", "When will it be delivered?", "Have there been any problems?".
Meanwhile, operational teams juggle between several software systems: TMS for routes, WMS for warehousing, ERP for billing. These tools contain all the necessary information, but it remains siloed. Route planning is still frequently built on spreadsheets, with the associated risks of error.
Incident traceability also raises questions. We see companies that are excellent in the field losing clients because a delay wasn't communicated early enough, or because a non-conformity wasn't followed up with structured monitoring.
The picker works from a printed list, the driver waits at the dock to be told which pallets to load, and the sales rep answers the customer without seeing either.
An urgent charter is negotiated by phone and noted in a spreadsheet. Two days later, no one can find at what rate or why that carrier was chosen.
Two approaches to streamline information
Automate client relations
Supply chain clients demand visibility, not necessarily human contact. A well-designed client portal absorbs most information requests without engaging sales teams. The challenge is synchronising existing business data.
Connect operational tools
Successful logistics digitalisation relies on bridges between systems. Making TMS, WMS and ERP communicate allows field teams to focus on added value rather than multiple entry of the same information.
« Clients want responsiveness, not excuses. If information exists somewhere, it should be accessible everywhere. »
Solutions for real problems
Supply chain customer portals
Your customers contact your sales staff several times a week to obtain tracking information. That data already exists in your TMS or your shipment management system. We create customer portals that synchronise it automatically: order status, vehicle position, delivery forecasts, transport documents. Your customers reach the information that matters to them around the clock, and your teams concentrate on the commercial relationship.
- Real-time shipment tracking
- Automatic notifications
- Access to transport documents
Automating rounds
Scheduling rounds takes up your teams’ time every week. Between customer constraints, vehicle capacity and what happens on the ground, the spreadsheet reaches its limits. We develop interfaces that pick up your order data, apply your business rules and propose optimised schedules. Adjustments remain possible, but the groundwork is automated. No more entry errors, duplicates or missed deliveries.
- Automatic round optimisation
- Customer constraint management
- Intuitive adjustment interface
Tracking non-conformities
Delays, damage, delivery errors: incidents are part of the job. The problem arises when handling them is not structured. In the organisations we support, each incident generates emails, calls and searches. We create traceability systems that centralise the follow-up: simplified reporting, automatic assignment, scheduled reminders, complete history. Each incident becomes a case handled end to end, with full visibility for the customer and the internal team.
- Simplified incident reporting
- Automated handling workflow
- Monthly reporting by type
Operational dashboards
Your business tools produce a great deal of data, but the summaries needed to steer the activity are missing. KPIs are calculated by hand at the end of the month, too late to correct a deviation. We create dashboards that aggregate your data in real time: service level, round performance, cost per customer, quality indicators. These dashboards give operational managers the visibility they need to anticipate problems and to measure whether corrective action worked.
- Real-time KPIs
- Automatic alerts
- Historical comparisons
Our approach to digital supply chain
We work on peripheral tools that connect your existing business systems.
Our expertise in logistics digitalisation focuses on three areas. First, creating client interfaces that leverage information already present in your systems. Then, automating repetitive processes that consume time without creating value. Finally, building operational dashboards that provide visibility on pressure points.
We work with your teams to identify reliable information sources and processes to optimise. The objective isn't to replace your business tools, but to make them communicate better with each other and with your clients.
Key Performance Indicators
Thanks to automated tracking portals, which free up sales time for prospecting.
Through automation of repetitive tasks and optimisation of constraints.
With a structured workflow, where follow-up used to run on emails and phone calls.
Regional courier specialist
This family-owned business in the Lyon region managed its daily shipments with an excellent service level, but faced a growing administrative burden. Customers systematically called to enquire about delivery times, which kept staff occupied full time. We developed a customer portal connected to their TMS, enabling real-time vehicle tracking and delivery note consultation. Additionally, an automated notification system alerts recipients of delivery time slots. Result: incoming calls fell, and one person was redeployed to commercial duties.
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