Hospitality & Catering
Hotel management software for your properties: PMS, direct booking, digital check-in and a complimentary digital welcome book on one system.
See a demo →Isolated PMS and fragmented guest journeys
In hospitality, we encounter disconnected management systems that complicate every stage of the guest experience.
Current hotel management systems (PMS) operate in isolation. Bookings arrive through different channels without automatic synchronisation. Check-in remains manual with paper forms, while teams juggle several screens for a simple arrival.
Post-stay follow-up is limited to a generic automated email. Guest feedback trickles back through various channels: booking platforms, social media, paper comments. This dispersion prevents teams from spotting recurring issues and adjusting the offer.
These dysfunctions create downtime at reception, booking errors and missed commercial opportunities. Teams spend their time re-entering information that already exists elsewhere in the system.
Housekeeping reports a room ready after reception has already reassigned it. In the restaurant, evening covers are counted without knowing how many late arrivals are expected, and room service works from a list printed that morning.
Streamline without revolutionising
Connect what is already there
The PMS becomes your central reference, and our solutions connect to the tools you keep: channel manager, payment solutions, guest communication tools.
Automate the visible
We target the repetitive actions that get in the way of human contact. Check-in prepared in advance, centralised guest information, structured satisfaction follow-up. The team focuses on welcome and advice.
“We automate what can be automated to free up time for what cannot be: attention to the guest.”
Solutions for real problems
Automatic channel synchronisation
Bookings are scattered between your direct website, OTAs and phone calls. Each channel requires manual entry into your PMS, creating overbooking risks and repetitive admin tasks. The connection to your booking platforms feeds your central system automatically. Every new booking instantly updates your schedule and availability across all channels. No more cross-checks and availability errors.
- PMS to channel manager connector
- Real-time availability sync
- Multi-channel booking centralisation
Related solution: Hotel booking engine
Synchronise bookings →Personalised digital check-in
Guests often arrive at peak times, creating queues at reception. Check-in formalities tie up reception on every room, between ID checks, signature and key handover. The digital arrival journey prepares check-in upstream. Guests complete their details on their smartphone 48 hours before arrival. At reception, the team has the pre-filled file and can focus on welcome and personalised recommendations.
- Mobile pre-arrival form
- Pre-built guest file
- Shorter check-in time
Related solution: Hotel PMS
Digitise arrivals →Interactive welcome book
Practical information is limited to the traditional paper booklet in the room. Guests regularly call reception with basic questions: restaurant hours, available services, local recommendations. These calls make up a large share of daytime requests and constantly interrupt other tasks. A portal accessible by QR code brings all this information together. Real-time updates, geolocated recommendations, direct booking of additional services.
- Services portal accessible by QR code
- Information updated in real time
- Built-in service booking
Related solutions: Digital welcome book, Hotel concierge app, Hotel POS system
Create the stay portal →Automated post-stay follow-up
Guest feedback arrives in scattered form: online reviews, spontaneous emails, verbal comments reported by staff. This dispersion prevents a consolidated view of satisfaction and the identification of recurring improvement points. A structured questionnaire is triggered automatically 48 hours after departure. A short questionnaire, results centralised in a dashboard, automatic alerts in case of dissatisfaction for a quick recovery.
- Automated post-stay questionnaire
- Consolidated guest feedback
- Real-time dissatisfaction alerts
Related solution: Hotel PMS
Structure satisfaction follow-up →Our five solutions for hospitality
These are our own solutions, born from real projects: we do not resell any vendor’s software. You choose the ones your establishment needs, we set them up and, if you wish, connect them to your existing tools.
- Hotel PMS: rooms, schedule, guest files and invoicing in a single tool, connected to your website, your sales channels and your till.
- Hotel booking engine: guests book on your website, availability updates across all your channels.
- Digital welcome book, free of charge: a QR code in the room, with practical information, services and recommendations, always up to date.
- Hotel concierge app: guests request a service, your teams receive it and follow it through to the end.
- Hotel POS system: restaurant, bar, reception, every payment reaches the guest’s bill and your accounts.
A continuous stay
We connect bookings, room planning and invoicing so that a late arrival or a last-minute change requires no re-entry at reception.
Everything starts with a demonstration on your own case. We look with you at your actual guest journey, its breaks and re-entries, to switch on first what relieves your teams the most.
Screens follow the habits of reception, the restaurant and housekeeping. No process revolution, but a progressive rollout that fits naturally into your teams’ daily routine.
What changes after rollout
Thanks to pre-filled guest information.
Thanks to a simpler feedback process.
Through automated data entry and cross-checks.
Tourist residence in a mountain region
A seasonal residence was manually managing its bookings across its website and booking platforms. Staff spent several hours a day checking availability and re-entering information into their PMS. We set up the automatic booking connection and a pre-arrival portal. Administrative time dropped significantly and the guest journey became smoother: the time saved was redistributed to welcome and guest activities.
Solutions used: Hotel booking engine, Hotel PMS
Further reading: Luxury Hospitality
Our white paper Luxury Hospitality: Orchestrating a Seamless Experience covers what makes an exceptional stay hold together, from booking to departure. Single guest view, PMS as the pivot, the journey moment by moment and its blind spots.
Frequently asked questions
Do we need to replace our current PMS?
No. Your PMS remains your central reference: we connect it to the other components and only replace what really holds your teams back.
Do you work with our channel manager and payment methods?
The connection to your booking platforms is part of the solution. If you wish, we also connect your channel manager, payment solutions and guest communication tools.
What technology are your solutions built on?
On proven technologies that can be connected to your existing tools. You do not have to deal with it: we present the technical details during the first conversation, if you wish.
See a demo → A thirty-minute demonstration, with no commitment, based on real situations in your establishment.
Accelerate your digital trajectory in the Hospitality & Catering sector
Our sector experts work with you to define the roadmap for your challenges.
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