Hospitality & Catering
Orchestrate seamless guest experiences with PMS, direct booking engines and concierge applications.
Isolated PMS and fragmented customer journeys
In independent hospitality, we encounter disconnected management systems that complicate every stage of the guest experience.
Current Property Management Systems operate in isolation. Bookings arrive through different channels without automatic synchronisation. Check-in remains manual with paper forms, whilst teams juggle between multiple screens for a simple arrival.
Post-stay follow-up is limited to a generic automated email. Guest feedback trickles back through various channels: booking sites, social media, paper comments. This dispersion prevents identification of recurring issues and service adjustments.
These dysfunctions create downtime at reception, booking errors and missed commercial opportunities. Teams spend their time re-entering information that already exists elsewhere in the system.
Housekeeping reports a room ready after reception has already reassigned it. In the restaurant, evening covers are counted without knowing how many late arrivals are expected, and room service works from a list printed that morning.
Streamline without revolutionising
Connect existing systems
We start with tools already in place to create automatic bridges. Your PMS remains your central reference, we intelligently connect it to other components: channel manager, payment solutions, guest communication tools.
Automate the visible
We target repetitive actions that hinder human contact. Pre-prepared check-in, centralised guest information, structured satisfaction monitoring. The team focuses on welcome and advice.
&lquo; We automate what can be automated to free up time for what cannot be: attention to the guest. &rquo;
Solutions for real problems
Automatic channel synchronisation
Bookings are scattered between your direct website, OTAs and telephone calls. Each channel requires manual entry into your PMS, creating overbooking risks and repetitive administrative tasks. We develop connectors that automatically feed your central system. Every new booking instantly updates your schedule and availability across all channels.
Key Performance Indicators
Reduction in reception time through pre-populated guest information
Doubling of guest feedback through streamlined feedback processes
Time freed up through automation of manual entries and cross-referencing
Tourist Residence in Mountainous Region
A seasonal residence was manually managing its 200 weekly bookings across its website, Booking.com and reservation platforms. Staff were spending 3 hours daily checking availability and re-entering information into their PMS. We developed automated connectors and a pre-arrival portal. Administrative time was reduced by 2 hours 30 minutes per day. The satisfaction rate increased from 7.2 to 8.4/10 thanks to improved customer journey efficiency. The savings represent 15 staff hours per week, equivalent to 2 working days redistributed to reception and guest services.
Reduction in reception time through pre-populated guest information
Doubling of guest feedback through streamlined feedback processes
Time freed up through automation of manual entries and cross-referencing
Seamless guest journey
We connect booking, room planning and invoicing so that a late arrival or a last-minute change requires no re-entry at the front desk.
Our intervention begins with an audit of existing workflows. We map the actual customer journey, identify breaks and manual re-entries. This pragmatic approach allows us to prioritise automation according to operational impact.
We then develop bespoke interfaces that respect working habits. No process revolution, but progressive optimisation that integrates naturally into teams' daily routines. Benefits are measurable from the first weeks of use.
Key Performance Indicators
Reduction in reception time through pre-populated guest information
Doubling of guest feedback through streamlined feedback processes
Time freed up through automation of manual entries and cross-referencing
Tourist Residence in Mountainous Region
A seasonal residence was manually managing its 200 weekly bookings across its website, Booking.com and reservation platforms. Staff were spending 3 hours daily checking availability and re-entering information into their PMS. We developed automated connectors and a pre-arrival portal. Administrative time was reduced by 2 hours 30 minutes per day. The satisfaction rate increased from 7.2 to 8.4/10 thanks to improved customer journey efficiency. The savings represent 15 staff hours per week, equivalent to 2 working days redistributed to reception and guest services.
Accelerate your digital trajectory in the Hospitality & Catering sector
Our sector experts work with you to define the roadmap tailored to your challenges.
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