Public Sector
Digital government services with a citizen portal and one-stop centres: legal archiving, electronic signature and digital accessibility built in.
See a demo →The digitalisation challenge in the public sector
Public sector organisations of intermediate size face a complex digital transition. Between regulatory obligations and budgetary constraints, modernisation advances in fits and starts.
In the local authorities we support, the coexistence between old and new is striking. The citizen portal proudly displays its teleprocedures, but part of the departments still print PDF forms for manual processing. Staff juggle between multiple data entries and spreadsheet consolidation for grant reports.
This situation is not the result of resistance to change. It stems from real technical constraints: incompatible business systems, limited IT budgets, and a requirement for continuity of public service that tolerates no disruption. Digitalisation projects are often launched in isolation, without an overall vision.
The result? An increasing administrative burden. Staff spend more time handling tools than processing files. Citizens abandon their online procedures to return to the physical counter.
A public tender is prepared in one tool, published in another, and its delivery tracking returns to a spreadsheet. The decision authorising it sits in a shared folder the case team never opens.
Our approach to public sector digital transition
Operational pragmatism
We start from the existing technical and organisational framework. Each development respects budgetary and regulatory constraints. No revolution, but continuous progress that concretely improves the daily work of staff and users without disruption.
Progressive integration
Our solutions integrate with existing business software. They create bridges between isolated systems and automate repetitive tasks. This approach preserves existing investments whilst opening up new possibilities.
« Successful digitalisation doesn't require changing everything at once, but making what already exists work together. »
Solutions for real problems
Progressive redesign of citizen portals
First-generation citizen portals are showing their limits. An ageing interface, forms that are hard to follow, processes that stop halfway. Citizens begin their formalities online and finish at the counter. We modernise these portals in stages. Each form is rethought for a smooth journey, from the first entry through to the notification that it has been dealt with. The interface adapts to mobile devices and meets accessibility standards. Officers have a unified back office for handling every case, whatever its origin.
- Progressive ergonomic redesign
- Adaptive intelligent forms
- Unified officer back office
- Automatic notifications to users
Automating administrative workflows
In most organisations we support, approval circuits are still manual. A grant application passes through several offices, with printing, signature, scanning and re-entry at every step. Our solutions automate these workflows without upending the organisation. The file circulates electronically according to the established rules. Each officer receives their tasks in the interface they already use. Processing times become visible and controlled. Dashboards make it possible to identify where things get stuck.
- Electronic approval circuits
- Automatic task notification
- Real-time case tracking
- Operational dashboards
Automated reporting of public indicators
Producing activity reports, grant accounts and performance indicators takes up considerable time. Data is extracted from several applications, consolidated by hand and formatted into prescribed templates. We automate that reporting chain. Data is extracted directly from the source systems and formatted automatically. Reports follow the regulatory templates and refresh in real time. No more risk of an entry error or an out-of-date version.
- Automated multi-source extraction
- Built-in regulatory templates
- Real-time refresh
- Cross-validation of data
Gateways between business systems
Each department uses its own specialist software: civil registry, planning, finance, human resources. These systems do not communicate with each other. The slightest cross-cutting piece of information calls for exports, manual searches and tedious cross-checking. We create technical gateways between these tools. Data moves automatically as your needs require. A change of address updated in one department carries across to every system concerned. The officer reaches a unified view without leaving the interface they work in.
- Inter-application synchronisation
- Unified view of data
- Secure business APIs
- History of changes
Technical expertise adapted to public sector challenges
We master the technical and regulatory specificities of the public sector: legal archiving, electronic signature, digital accessibility.
Our team understands the particular constraints of local authorities: compliance with accessibility guidelines, evidential archiving, interfaces with government teleprocedures. We work on the application layers that connect your business tools without touching critical system cores.
This expertise allows us to propose immediately operational solutions. Our developments comply with public technical standards and integrate into the existing architecture. We support both the creation of new digital services and the progressive modernisation of manual processes.
Key Performance Indicators
Through automation of repetitive tasks and the end of manual data re-entry
Digital procedures carried out without printing or paper handling
Through automated workflows and real-time case tracking
Modernisation of an Intermunicipal Waste Collection Authority
This organisation managed bin requests and complaints through downloadable PDF forms. Residents would print, complete by hand, then deposit or send by post. Officers would re-enter each request into their technical management software, and the processing time grew longer. We developed a portal integrated with the existing system. Online forms feed directly into the operational database. Requests are automatically routed according to intervention type and geographical area. Citizens receive immediate acknowledgement and can track their case progress. Result: average processing time came down, user satisfaction rose, and the administrative team gained time each week.
Accelerate your digital trajectory in the Public Sector sector
Our sector experts work with you to define the roadmap for your challenges.
Book a 45-min call