Public Sector
Digitise citizen services, dematerlialise procedures and build transparent open data observatories.
The digitalisation challenge in the public sector
Public sector organisations of intermediate size face a complex digital transition. Between regulatory obligations and budgetary constraints, modernisation advances in fits and starts.
In the local authorities we support, the coexistence between old and new is striking. The citizen portal proudly displays its teleprocedures, but three out of four departments still print PDF forms for manual processing. Staff juggle between multiple data entries and Excel spreadsheet consolidation for grant reports.
This situation is not the result of resistance to change. It stems from real technical constraints: incompatible business systems, limited IT budgets, and a requirement for continuity of public service that tolerates no disruption. Digitalisation projects are often launched in isolation, without an overall vision.
The result? An increasing administrative burden. Staff spend more time handling tools than processing files. Citizens abandon their online procedures to return to the physical counter.
A public tender is prepared in one tool, published in another, and its delivery tracking returns to a spreadsheet. The decision authorising it sits in a shared folder the case team never opens.
Our approach to public sector digital transition
Operational pragmatism
We start from the existing technical and organisational framework. Each development respects budgetary and regulatory constraints. No revolution, but continuous progress that concretely improves the daily work of staff and users without disruption.
Progressive integration
Our solutions integrate with existing business software. They create bridges between isolated systems and automate repetitive tasks. This approach preserves existing investments whilst opening up new possibilities.
« Successful digitalisation doesn't require changing everything at once, but making what already exists work together. »
Solutions for real problems
Progressive overhaul of citizen portals
First-generation citizen portals Administrative time saved per member of staff through automation of repetitive tasks and elimination of manual data re-entry Digital procedures completed end-to-end without printing or paper handling, compared to 40% before modernisation Reduction in application processing time through automated workflows and real-time case tracking This organisation managed bin requests and complaints through downloadable PDF forms. Residents would print, complete by hand, then deposit or send by post. Officers would re-enter each request into their technical management software, with an average processing time of 18 days. We developed a portal integrated with the existing system. Online forms feed directly into the operational database. Requests are automatically routed according to intervention type and geographical area. Citizens receive immediate acknowledgement and can track their case progress. Results after 8 months: average processing time reduced to 6 days, user satisfaction rate increased from 62% to 87%, and a time saving of 3 hours per week for the administrative team.Key Performance Indicators
Modernisation of an Intermunicipal Waste Collection Authority
Administrative time saved per member of staff through automation of repetitive tasks and elimination of manual data re-entry
Digital procedures completed end-to-end without printing or paper handling, compared to 40% before modernisation
Reduction in application processing time through automated workflows and real-time case tracking
Modernisation of an Intermunicipal Waste Collection Authority
This organisation managed bin requests and complaints through downloadable PDF forms. Residents would print, complete by hand, then deposit or send by post. Officers would re-enter each request into their technical management software, with an average processing time of 18 days. We developed a portal integrated with the existing system. Online forms feed directly into the operational database. Requests are automatically routed according to intervention type and geographical area. Citizens receive immediate acknowledgement and can track their case progress. Results after 8 months: average processing time reduced to 6 days, user satisfaction rate increased from 62% to 87%, and a time saving of 3 hours per week for the administrative team.
Accessibility and continuity
We design government services able to absorb major usage peaks during mandatory national procedures, guaranteeing continuous access for every citizen.
Our team understands the particular constraints of local authorities: compliance with accessibility guidelines, evidential archiving, interfaces with government teleprocedures. We work on the application layers that connect your business tools without touching critical system cores.
This expertise allows us to propose immediately operational solutions. Our developments comply with public technical standards and integrate into the existing architecture. We support both the creation of new digital services and the progressive modernisation of manual processes.
Key Performance Indicators
Administrative time saved per member of staff through automation of repetitive tasks and elimination of manual data re-entry
Digital procedures completed end-to-end without printing or paper handling, compared to 40% before modernisation
Reduction in application processing time through automated workflows and real-time case tracking
Modernisation of an Intermunicipal Waste Collection Authority
This organisation managed bin requests and complaints through downloadable PDF forms. Residents would print, complete by hand, then deposit or send by post. Officers would re-enter each request into their technical management software, with an average processing time of 18 days. We developed a portal integrated with the existing system. Online forms feed directly into the operational database. Requests are automatically routed according to intervention type and geographical area. Citizens receive immediate acknowledgement and can track their case progress. Results after 8 months: average processing time reduced to 6 days, user satisfaction rate increased from 62% to 87%, and a time saving of 3 hours per week for the administrative team.
Accelerate your digital trajectory in the Public Sector sector
Our sector experts work with you to define the roadmap tailored to your challenges.
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