Airline Company
Our client, an international airline company, offers passenger and freight transport services to numerous destinations around the world. The company is recognized for its commitment to customer service quality, safety, and the reliability of its operations.
Project Context
The company requested CLARENDIS (Eight Digital) to intervene to take over the management of its online reservation system, as well as the reorganization of its IT infrastructure. Major malfunctions in the CRM and reservation management tools were affecting daily operations, creating delays in critical processes. CLARENDIS (Eight Digital) mobilized a team of experts to restore the situation while improving system performance.
Challenge
The project took place in an emergency context, as significant disruptions were affecting reservations and commercial operations. It was necessary not only to stabilize the system quickly but also to rethink the IT architecture to ensure that services could function optimally in the long term. CLARENDIS (Eight Digital) led this reorganization while ensuring business continuity without interrupting customer services.
Objectives
Stabilize the reservation system to restore service continuity. Review the company's IT architecture to improve operational performance. Review the CRM and the reservation management system to ensure customer service. CLARENDIS (Eight Digital) mobilized a dedicated team to intervene quickly on technical and organizational aspects.
CLARENDIS (Eight Digital) quickly restored the stability of the reservation system, thus ensuring the normal resumption of operations.
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