Customer onboarding and support specialist
The context
Clarendis provides management solutions to companies in its core sectors, from hotels and restaurants to B2B services, automotive and retail. Our clients have no IT department: they expect a tool that is ready from day one, and people who know their account when they have a question. We are looking for the person who guides them, from the demonstration to everyday use.
Your role
- Open the platform for a new client and set it up for their business: properties, team, settings, connection to the platforms of their trade
- If the client wishes, migrate their existing data and connect the platform to their other tools
- Train the key users the client appoints, who then support the rest of their team
- Handle requests received through our ticketing system, and follow each one through to resolution
- Pass reproduced, clearly described issues on to the development team
- Write and maintain guides and standard answers
- Report to the product team what clients frequently ask for
What we are looking for
- Experience in software support or onboarding for business clients
- Knowledge of one of our sectors, in the trade itself or at a software publisher, is a real asset
- The ability to explain things simply, in writing and on the phone, to people who are not IT specialists
- Comfort with online tools, file imports and settings
- Rigour in follow-up: an open request is a request you follow
- Fluent French and professional English
Status and pay
Permanent contract (CDI), remote from France or Switzerland. Pay according to profile.
Recruitment process
A first conversation with Cédric Guittard.
Send us your application. We will read it carefully and get back to you if your profile matches what we are looking for.
Interested in this role?
Send us your application. We will read it carefully and get back to you if your profile matches what we are looking for.
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