Guided Digital Onboarding Platform
Independent wealth managers spend 3-4 hours per new client collecting documents, completing compliance questionnaires, and entering data across multiple systems. We observe advisors juggling email attachments, paper forms, and separate CRM entries while trying to maintain the personal service that differentiates them. MiFID II, DDA, and AML/CFT requirements add complexity without adding client value. Our KYC workflows digitise these processes while keeping advisors central to the relationship building.
This solution belongs to the Business Operations & ERP family.
Challenges holding back your performance
Manual document collection via email, paper questionnaires, and multi-system data entry create compliance risks and consume 70% of onboarding time.
Our Technical Approach
We build progressive web applications that guide clients through structured onboarding journeys. Document capture uses mobile scanning with automatic classification. Risk profiling questionnaires adapt based on client responses. Compliance checks run in real-time against regulatory databases. Advisors receive alerts for manual review points and can intervene at any stage. The system maintains audit trails while presenting a branded, professional client experience.
Mobile Document Capture
Client smartphones scan and classify identity documents with 95% accuracy rates
Adaptive Risk Questionnaires
Dynamic forms adjust based on client responses and regulatory requirements
Real-time Compliance Checks
Automated screening against sanctions lists and PEP databases during onboarding
Technical Architecture
Enter once, let the rules schedule, read a single view: this foundation is shared across the family — you will find it in Workshop & After-Sales Management and in Management Systems (PMS).
- Mobile Document CaptureClient smartphones scan and classify identity documents with 95% accuracy rates
- Adaptive Risk QuestionnairesDynamic forms adjust based on client responses and regulatory requirements
- Real-time Compliance ChecksAutomated screening against sanctions lists and PEP databases during onboarding
Smooth and frictionless integration
Our platform connects with existing CRM systems through REST APIs, synchronising client data and documents. Portfolio management systems receive structured risk profiles and investment mandates. Document management integrates with existing storage solutions while maintaining compliance-ready filing structures.
Client Invitation
Secure email invites clients to branded onboarding portal with unique access codes
Document Collection
Mobile scanning captures identity documents with automatic quality and completeness validation
Risk Profiling
Adaptive questionnaires collect investment objectives while ensuring regulatory compliance
Advisor Review
Complete client files appear in CRM with flagged items requiring manual verification
Measurable results for your organisation
- -60% — Onboarding Time : Average client onboarding reduces from 4 hours to 90 minutes total
- -75% — Document Errors : Automated validation eliminates most common compliance documentation mistakes
- 4.2/5 — Client Satisfaction : Professional digital experience maintains high satisfaction scores
Clarifying your decision-making
How do we maintain the personal relationship during digital onboarding?
Advisers receive notifications at key decision points and can schedule video calls directly within the workflow.
What happens if clients struggle with the digital process?
Fallback options are built in: telephone assistance, and paper forms generated on demand where a client needs them.